Groups - Group Sales Agent

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

Under Sunwing Vacations, we are looking for a Group Sales Agent to join us in making vacation dreams come true. As a Group Sales Agent , you will be responsible for generating new sales, maximizing margins, maintaining file quality, and growing customer loyalty through service excellence. Professional, helpful, and friendly communication with customers is required, both written and by phone. Apply now and take your career to new heights under our wing! This position reports to the Group Sales Supervisor and is based in Laval, QC.

Respond to incoming calls and assist customers with product and service inquiries

Upsell and cross-sell on each call

Sell optional extras such as group seating, Elite Plus, excursions, gift certificates, and insurance

Respond to incoming emails regarding group rate requests in a professional and timely manner

Fill in for Group Sales Representatives during absences as directed by the Supervisor

Maintain product knowledge and participate in ongoing training

Other duties as assigned

Up to 1 year of customer service or related experience

Excellent communication skills and enjoyment of working directly with customers

Detail-oriented, organized, and capable of multitasking

Demonstrates initiative with problem-solving and decision-making skills

Ability to work well under pressure, be flexible, reliable, and prioritize workload

Experience with Microsoft Office (email, Word, Excel)

Knowledge of Soft Voyage TTS is an asset

OPC/TICO certification is required