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Groups & Events Assistant Manager
St. Regis Hotels & Resorts
Dubai, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Group salesEvent salesContract negotiationSales agreementsRevenue maximizationUpselling
Free
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Group salesEvent salesContract negotiation
Role Overview
Negotiate group rates, concessions, and contract terms within pre-approved authority levels.
Draft and issue Group Sales Agreements in line with hotel policies and legal clauses.
Manage cut-off dates, attrition, and cancellation clauses with Reservations and Revenue teams.
Key Skills for This Role
Group salesEvent salesContract negotiationSales agreementsRevenue maximizationUpselling
Full Job Posting
Position Summary
Negotiate group rates, concessions, and contract terms within pre-approved authority levels.
Draft and issue Group Sales Agreements in line with hotel policies and legal clauses.
Manage cut-off dates, attrition, and cancellation clauses with Reservations and Revenue teams.
Team Support and Sales Operations
- Support and mentor Sales Executives and Coordinators, including reviewing proposals and contracts.
- Train new joiners on Opera, CI/TY, SFAWeb, proposal tools, and Marriott standards.
- Act as the first point of escalation for the team during the Manager's absence.
- Resolve guest requests and problems with Sales, Data Administration, Accounting, and other departments.
- Use sales techniques and upselling to maximize revenue while maintaining guest loyalty.
- Process reservation requests, changes, cancellations, and Marriott Rewards information.
- Perform general office duties such as filing, emailing, typing, and faxing.
Guest Service and Standards
- Welcome guests, anticipate service needs, and address concerns according to company standards.
- Maintain professional communication, accurate written documents, and appropriate telephone etiquette.
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