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Group Technology Director

Eaton SAKS International Group
Dubai, UAE
Full Time
Director
Onsite
2 days ago
SAP ERPLS RetailPOS SystemsDigital TransformationAI/MLData Analytics
Free

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SAP ERPLS RetailPOS Systems
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Job Purpose

  • The Director of Technology will lead the organization's technology vision, strategy, and execution across retail, distribution, and FMCG operations. This role ensures the creation of robust, secure, and scalable technology ecosystems that drive operational excellence, digital transformation, and bus

Minimum Qualification / Experience

  • Bachelor's or Master's degree in Computer Science, Information Technology, or Engineering (MBA preferred).
  • 10 15 years of progressive IT leadership experience, with at least 5 years in a senior role (Head of IT) within FMCG, retail, or distribution industries.
  • Proven expertise in SAP ERP, LS Retail, POS, and related retail technology systems.
  • Strong background in digital transformation, AI/ML, data analytics, automation, and cloud computing (Azure/AWS).
  • Demonstrated success in cybersecurity governance, risk management, and business continuity planning.
  • Experience in managing large scale infrastructure and applications teams.
  • Deep understanding of omnichannel retail, D2C platforms, and e commerce integration.
  • Strong project management, vendor negotiation, and financial planning skills.
  • Excellent communication, leadership, and stakeholder management capabilities.

Key Dimensions and Deliverables

  • Develop and execute a comprehensive Technology & Digital Transformation Roadmap aligned with business objectives.
  • Lead the integration of SAP, LS Retail, POS, CRM, and supply chain platforms for seamless end to end operations.
  • Drive adoption of emerging technologies (AI, IoT, RPA, data analytics) to enhance efficiency, customer engagement, and competitive advantage.
  • Build omnichannel and D2C capabilities, ensuring unified customer experiences across physical and digital touchpoints.
  • Ensure end to end stability of retail systems (POS, LS Retail, pricing, promotions, tenders, inventory sync).
  • Fix existing POS and LS Retail configuration errors caused by implementation bugs.
  • Reduce store downtime through proactive monitoring and rapid issue resolution frameworks.
  • Implement automated controls to prevent pricing mismatches and stock inaccuracies.
  • Create a unified integration architecture (API led, event driven) connecting SAP, LS, POS, loyalty, mobile apps, and supply chain.
  • Eliminate or upgrade home grown applications that pose operational or security risk.
  • Establish master data governance with single source of truth.
  • Standardize platforms across countries to reduce fragmentation and support complexity.

Additional Deliverables

  • Implement IT Service Management (ITSM) framework with SLAs for ticket closure.
  • Establish clear accountability for application and infra support teams.
  • Deploy performance dashboards for ticket ageing, resolution rate, and SLA adherence.
  • Conduct regular root cause analysis for recurring issues and enforce corrective actions.
  • Establish a robust cybersecurity framework to safeguard data, systems, and customer information.
  • Implement proactive incident response and recovery mechanisms.
  • Oversee IT governance, compliance, and adherence to international data protection standards.
  • Monitor and mitigate third party IT risks.
  • Ensure high availability, reliability, and scalability of IT systems supporting retail and distribution operations.
  • Oversee performance, optimization, and modernization of SAP, LS Retail, POS, and other enterprise systems.
  • Drive cloud first architecture, platform based integrations, and agile/DevOps practices for faster delivery.
  • Build and lead data analytics and business intelligence initiatives for insight driven decisions.

People & Culture Leadership

  • Develop and mentor IT leaders; foster a culture of learning, ownership, and innovation.
  • Implement structured programs for training, performance management, and career progression.
  • Build a high performing, collaborative team across infrastructure and applications.
  • Recognize and reward excellence, promoting employee engagement and retention.

Business Partnership & Value Delivery

  • Act as a strategic advisor to executive leadership on technology trends and opportunities.
  • Align IT investments with measurable business outcomes — growth, cost optimization, and improved operational agility.
  • Manage IT budgets, ensuring cost effectiveness, ROI, and governance over technology spend.
  • Champion responsible technology and sustainability initiatives (Green IT, ethical data use, and digital responsibility).

Business Continuity & Disaster Recovery

  • Implement BCP and DR plans across all platforms including SAP, LS Retail, POS, and DC systems.
  • Conduct periodic DR drills and publish RPO/RTO metrics.
  • Strengthen backup architecture with immutable backups and cyber safe vaulting.
  • Ensure redundancy across networks, data centres, VPN, and store systems.

Vendor Governance & Contract Management

  • Evaluate vendors and enforce performance SLAs and penalties.
  • Implement structured vendor management framework (reviews, KPIs, audits).
  • Negotiate cost effective contracts aligned with long term tech goals.
  • Reduce dependency on single external resource groups.

Operating Environment

  • Multi site FMCG retail and distribution business with 50+ retail outlets and a large scale supply chain operation.
  • Fast paced and dynamic environment requiring constant innovation, cybersecurity vigilance, and operational efficiency.
  • Exposure to digital commerce, omnichannel integrations, and data driven decision systems.
  • Collaborative leadership environment emphasizing cross functional alignment and change management.

Key Competencies

  • Retail Technology & Enterprise Systems
  • Cybersecurity & Risk Management
  • Enterprise Architecture & Integrations
  • Infrastructure & Application Management
  • Data, Analytics & Digital Transformation
  • Accountability & Ownership
  • Collaboration & Teamwork
  • Change Agility & Innovation
  • Strategic Thinking
  • People Development & Leadership

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