Group SOC & Systems Senior Manager
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Key skills for this role
About the Role
Helios Towers seeks a Group SOC & Systems Senior Manager to lead the transformation of multi-market NOC operations into a Smart Operating Centre. The role involves embedding governance, integrating systems, and improving uptime, energy efficiency, and SLA compliance across nine markets.
Key Skills for This Role
Responsibilities
- Lead the transformation and standardisation of multi OpCo NOC operations into a unified Smart Operating Centre model
- Embed structured governance frameworks, escalation discipline and audit trail compliance across all markets
- Drive integration across RMS, ServiceNow, ERP, ICCP and workforce management platforms to create a single operational view
- Strengthen incident management processes, improving MTTR and ensuring SLA driven operational excellence
- Enhance real time telemetry utilisation, alarm to action automation and predictive analytics capabilities
- Manage and influence cross market stakeholders and third party field service partners without direct line authority
- Improve uptime engineering, energy optimisation and fuel governance across site portfolios
- Establish clear accountability frameworks, KPIs and operational value metrics
- Translate technical operational issues into financial and business impact for executive stakeholders
Requirements
- At least 10 years’ experience in infrastructure or mission critical operations, including NOC, SOC or control centre environments
- Demonstrable experience leading multi country or multi site operational environments
- Strong expertise in real time telemetry, alarm environments, incident management and SLA driven operations
- Experience integrating or optimizing platforms such as RMS, ServiceNow, ERP, ICCP or workforce management systems
- Proven ability to embed governance discipline and operational accountability across complex organizations
- Experience managing outsourced field service ecosystems and third party partners
- Strong stakeholder management capability with experience influencing senior leaders across multiple markets
Full Job Posting
Overview
- Helios Towers is a leading independent telecoms infrastructure company with extensive tower portfolios across Africa and the Middle East.
- The Group SOC & Systems Senior Manager will lead the transformation of a distributed, multi market NOC environment into a digitally enabled Smart Operating Centre.
- This is a Group level transformation leadership role responsible for embedding governance discipline and delivering measurable improvements.
Role Responsibilities
- Leading the transformation and standardisation of multi OpCo NOC operations into a unified Smart Operating Centre model.
- Embedding structured governance frameworks, escalation discipline and audit trail compliance across all markets.
- Driving integration across RMS, ServiceNow, ERP, ICCP and workforce management platforms to create a single operational view.
- Strengthening incident management processes, improving MTTR and ensuring SLA driven operational excellence.
- Enhancing real time telemetry utilisation, alarm to action automation and predictive analytics capabilities.
- Managing and influencing cross market stakeholders and third party field service partners without direct line authority.
- Improving uptime engineering, energy optimisation and fuel governance across site portfolios.
- Establishing clear accountability frameworks, KPIs and operational value metrics.
- Translating technical operational issues into financial and business impact for executive stakeholders.
Requirements For The Role
- At least 10 years’ experience in infrastructure or mission critical operations, including NOC, SOC or control centre environments.
- Demonstrable experience leading multi country or multi site operational environments.
- Strong expertise in real time telemetry, alarm environments, incident management and SLA driven operations.
- Experience integrating or optimising platforms such as RMS, ServiceNow, ERP, ICCP or workforce management systems.
- Proven ability to embed governance discipline, structured escalation frameworks and operational accountability across complex organisations.
- Experience managing outsourced field service ecosystems and third party partners.
- Strong stakeholder management capability, with experience influencing senior leaders across multiple markets.
- Knowledge of telecommunications, tower infrastructure, energy systems or hybrid power environments is highly advantageous.
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