GPU Handover Senior Technical Program Manager

Responsibilities

• Key Responsibilities
• Issue Management & Escalations
• Act as a liaison by proactively engaging the right teams when issues arise; act with urgency and drive results.
• Manage customer-reported issues, routing them quickly to the appropriate owners.
• Serve as a point of escalation, enabling fast response and resolution.
• Coordinate closely with teams for server/GPU-related turnover and escalations.
• Engage technicians, facilitate GPU rack troubleshooting, and triage racks for next steps / testing opportunities.
• Executive Communication & Stakeholder Management
• Remain calm and succinctly provide executive-level updates.
• Ensure stakeholder alignment and maintain project velocity across multiple regions.
• Drive communications across time zones to ensure continuity among all technical and program stakeholders.
• Prioritize per-shift deliverables and disseminate information to all vendors.
• Program Delivery & Process Improvement
• Support the delivery of large-scale infrastructure programs within Abilene and future Stargate projects.
• Operate within a rotation schedule to provide continuous war room coverage (days, nights, weekends).
• Identify gaps in process and partner with teams to resolve.
• Required Skills & Experience
• Skilled communicator and organizer with the ability to manage multiple concurrent workstreams under tight timelines.
• Calm under pressure with the ability to navigate complex, high-stakes operations involving many moving parts.
• Technical fluency in server and GPU rack deployments, infrastructure delivery, and data center operations.
• Proactive program leader with exceptional attention to detail and a track record of driving results.
• Extensive experience in program delivery within hyperscale, cloud, and other fast-paced, mission-critical environments.
• Proven stakeholder manager adept at building trust, alignment, and collaboration across diverse teams and functions.
• Flexible and adaptable capable of working across time zones and evolving business priorities.
• Work Environment
• 24/7 coverage model (not expecting one individual to cover all hours; role will be rotation-based).
• Remote-friendly, no requirement to be on-site or other project locations.
• Multi-regional coordination across four time zones (US, Singapore, UAE, UK)
• Flexibility to travel occasionally if business needs require .

Qualifications

• Career Level - IC3

Company