Global Program Manager - Software Implementation

Lead Veeva’s most strategic programs and ensure that implementation methodology is met while ensuring adherence to the timeline, scope, resources, and overall quality

Drive customer success by ensuring appropriate risk management, change management, and escalation management and ensuring that all programs have a positive impact

Own stakeholder management with customers to drive resolutions and serve as part of the Veeva team and partner network in a customer-centric environment to ensure we influence and lead the customers to support their success throughout and beyond implementation

Serve as a leader and have productive working relationships with the project team to coach and mentor them to create the environment to ensure employee success

Accountable for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accounts

Energizes the teams around them and recognizes challenges as opportunities to proactively manage solution

Support the GPM team to actively share knowledge and resources to find ways to improve

Partners deeply with IT and business executives to define deployment, governance, and transformation roadmap and plan for the future with post-deployment activities, including Product Support and Customer Success, as well as ongoing conversations with Product Management

Support implementation proposals and services contract negotiation

Coordinate Customer Success Manager activities to drive product value and adoption

12+ years in large-scale enterprise software program management

Consulting experience with proven ability to lead large, complex customers

Track record of success leading internal teams and partners to deliver measurable business results

Experience in technology strategy and roadmap development for enterprise customers in healthcare or life sciences

Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level with strong communication