Global Program Manager - Development Cloud

Own and drive the successful execution of complex, multi-functional Global R&D Vault implementations (Clinical, Regulatory, and Safety) at our strategic accounts, ensuring measurable business impact and financial excellence

Forge and cement deep, trusted-advisor relationships with customer IT and business executives to define, secure buy-in for, and govern the long-term R&D transformation roadmaps

Strategically lead and align all cross-functional Veeva teams—Sales, Product, Strategy, and Services—acting as the primary executive liaison to deliver unified, outcome-driven programs and unlock maximum value for the customer

Champion the growth trajectory of the account by crafting, negotiating, and leading services contracts and implementation proposals that expand customer value and product adoption

Act as the ultimate program governance leader by proactively anticipating risks, resolving complex internal and external challenges (the first line of escalation), and inspiring excellence across diverse project teams

Ensure long-term success and continuity by overseeing smooth transitions from implementation into post-deployment operations and ongoing customer enablement teams

Communicate proactively and with executive clarity, ensuring all stakeholders at all levels are fully aligned, informed, and motivated to achieve world-class results