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Global Production Systems Engineer

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PythonBashPHP

Identify and root cause systemic issues across the server fleet and drive resolutions to maximize uptime and utilization by leveraging hardware failure data and diagnostic telemetry
Write, review, and maintain code for diagnostic and automation tooling that supports quality and efficient delivery of production servers at hyperscale
Own and develop diagnostic tooling requirements that enable frontline operations teams to efficiently manage and repair the server fleet
Drive the escalation process for Data Center Operations to identify, root cause, and resolve complex tooling and hardware issues affecting fleet health
Execute operational validation and verification activities for new product integration into the production environment
Collaborate with cross-functional tooling teams to provide an operations-centric perspective on open issues and contribute to their development roadmaps
Perform deep data analysis to prioritize automation opportunities for server repair workflows in a large-scale, heterogeneous hardware environment
Build cross-functional relationships and influence policies and procedures to improve global data center operations consistency and efficiency
Mentor other engineers on evaluating and resolving fleet issues and defining improvements to tools and operational processes
Travel up to 25% to support global data center operations and new site deployments

Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
6+ years of experience in production systems engineering, infrastructure engineering, or systems software development for large-scale hardware environments
6+ years of experience with hardware lifecycle management, fleet automation, or data center operations systems spanning compute, storage, or networking infrastructure
Experience developing systems software or automation tooling in Python, Bash, PHP, C, or C++ for Linux-based production environments at scale

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