Global Partner Operations Support Manager

Operate as one of the few truly global connectors across the Partner Operations function, working fluently across Hotels, Inside Sales, and Attractions & Transportation despite their distinct operating models.

Build and maintain a real, working understanding of how each team operates so that standards, decisions, and support are relevant and applicable to each discipline; not one-size-fits-all.

Hold teams accountable to shared standards, KPIs, and processes, while also being a genuine advocate for those teams; surfacing what they need, removing blockers, and representing their interests to senior leadership and partners.

Bring an enterprise mindset to every decision: consider the impact on the wider business, not just the team or location directly involved.

Set, monitor, and report on KPIs across the Travel Trade Reservations function; flag trends and recommend corrective action.

Own in-house hiring and training for the Partner Operations team, ensuring consistency in onboarding, process knowledge, and standards across locations.

Act as a resource and escalation point for the Partner Operations managers; supporting them without owning their day-to-day.

Develop and continuously improve onboarding and training materials to ensure new and existing team members are equipped with the knowledge, tools, and standards needed to perform successfully.

Build and maintain rate codes across relevant systems as new products, promotions, or partner agreements require.

Troubleshoot system issues arise, working with IT/applications teams where needed to resolve root causes, not just symptoms.

Own and maintain relationships with key travel trade partners, acting as a steady, trusted point of contact.

Work collaboratively with the sales teams to evaluate partner requests and proposals; including unconventional or "outside-the-box" ideas; against what's right for the business, the property, and the partnership at that point in time.

Deliver difficult messages clearly and constructively: able to say no, explain the reasoning, and protect the relationship in the process.

Design, implement, and enforce daily quality control processes to ensure booking accuracy and operational consistency across teams and locations.

Work collaboratively with the Partner Operations leadership team to ensure the right people are in the right roles at the right times through proactive workforce planning and coordination with team managers.

Continuously review processes for gaps and drive improvements before small issues become recurring ones.

Audit, clean up, and maintain SOP processes so documentation is accurate, current, and consistently followed across teams.

Serve as a first point of contact for ad hoc issues spanning customer success, accounting, and systems by resolving directly or routing to the right owner.

Collaborate closely with Partner Operations leadership, Sales and Revenue Management to align Partner Operations activity with broader commercial strategy.

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.