Global Operations Coordinator

Crisis24 is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm and has recently expanded its operations, with Medical Assistance added to its Integrated Risk Management portfolio of services. With a combined expertise covering 55 years, we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers – a truly combined medical and security risk management industry leader.

Crisis24 provides 24/7 medical and security assistance to business and leisure travellers, as well as expatriates worldwide, supporting our clients in managing the risks to their global travelling populations and domestic workforces

As a Global Operations Coordinator (GOC), you are part of the Global Operations Coordinator first-call capability in a fast-paced environment, handling all inbound contact from our customers, clients and stakeholders, including calls and emails. You are the first point of contact and “face” of Crisis24, responsible for professionally and efficiently assisting those who contact us

To be successful in this critical frontline role, you must be able to work professionally under pressure, enjoy engaging with callers and be empathetic, be able to multitask, adhere to policies, procedures and protocols and work systematically and effectively

The Global Operations Coordinator supports operational excellence and efficiencies by capturing, managing and closing new cases and calls, enabling the Medical Operations Specialists and Security Operations Specialists to focus on ongoing case management

Managing all contacts into the Crisis24 Global Operations Centre professionally and in line with company protocols and procedures. Key responsibilities include (but are not limited to): Inbound and outbound call handling and triage, email handling, case management, customer, client, and stakeholder liaison

As the initial “face” of Crisis24, you are an ambassador for professional customer service delivery and operational excellence