Global Operations Analyst

You will support IT operations globally, acting as the on-the-ground point of contact for the US office while working closely with our Senior IT Manager, based in Adelaide, to extend coverage across time zones.

Process and fulfill ad hoc access requests, provisioning and revoking system access for users globally, as directed.

Maintain the global asset register, tracking equipment allocation, updates, and returns across regions.

Coordinate process training for new systems or tools, running or scheduling sessions as needed for US and global users.

Assist the HR team with pre-onboarding activities, ensuring new starters have everything they need from day one.

Coordinate equipment allocation, device setup, and handover.

Set up accounts and assign system access in the relevant tools.

Meet with new team members on their first day as the Operations welcome point.

The Australian Salesforce environment is a genuine growth opportunity here: there’s real scope to bring process, documentation, and platform hygiene up to the standard we already run in the US.

You’ll have access to more mature Salesforce practices already running in the US and will draw on that experience as you bring Australian processes up to the same standard. This is hands-on, applied learning, not shadowing.

Support data entry, collection, and basic configuration.

Document process, field, and system changes.

Flag data quality issues for review.

Execute manual account management steps as directed.

Apply learnings from existing US practices to improve Australian processes.

You will support the Lead-to-Order cycle for the US business, with a focus on processing new orders accurately and on time. When a deal closes, you’re the person who makes sure everything that needs to happen actually happens.

Cross-check closed orders against what was quoted and agreed.

Order Lumary and partner licenses through the right channels.

Complete new customer setup tasks so accounts are ready to go from day one.

You will support the Order-to-Cash cycle, with a focus on Accounts Receivable.

Follow up with customers on overdue accounts as directed.

Support accounts receivable tracking and flag payment issues.

Assist with contract storage, ensuring documents are filed and accessible.

Help with ad hoc finance or CRM implementation tasks as they arise.

Match and reconcile corporate card transactions.

Most of the ABA business works distributed, but how often Denver’s office fills up varies a lot week to week: some weeks that might mean being in every day, other weeks just a few. Genuine flexibility here matters more than a fixed schedule.

On the days people are in, you’re the face of the office for basic logistics: conference room setup, catering, and general admin requests. These are quick, occasional tasks, not a second job, and they don’t take meaningfully away from your time on the IT Operations and Salesforce work that’s the core of the role.

We are not looking for someone who has done every one of these things before. We are looking for someone sharp, reliable, and willing to learn fast. If this sounds like you, we’d love to hear from you:

You’re naturally organized and get a quiet satisfaction from ticking things off the list.

You’re comfortable working across a broad mix of tasks in a single day, including IT, HR, systems, and occasional office logistics, without losing your head.

You communicate clearly and proactively: if something’s blocked, you say so.

You’re comfortable working with cross-functional tools. We use Claude, Salesforce, Formstack, Jira, and others; you don’t need to know all of them on day one.

You’re happy to flex your schedule occasionally to overlap with our Australian team when needed, and you manage your own time well.

You’re comfortable being the go-to person for practical office logistics on the days the team is in, without it being the main part of the job.

You have 1–2+ years of experience in an operations, IT support, admin, coordinator, or similar role, even if it’s been fairly general.

Prior exposure to Salesforce or another CRM, and comfort with ticketing tools such as Jira or Zendesk, is a plus but not required.

Skills can be taught, but values are lived. At Lumary, our core values aren't just words on a page, they guide every decision we make and every interaction we have. We look for team members who naturally resonate with these principles, not just a list of qualifications or experience. If these values speak to you, you’ll likely find that you thrive in our environment.

We ‘Lead with an open heart’ - meaning we cultivate trust even when there is no trust, assume good intentions and have the courage to be vulnerable.

We ‘Start with the end in mind’ - meaning we focus on the long-term impact of our actions, making decisions with purpose and sustainability in mind.

We ‘Take action in uncertainty’ - meaning we are proactive in taking the next best step in uncertainty and complexity, exercise autonomy and we learn by doing.

We ‘Enable others for our collective good’ - meaning we are kind and act in service of others. When we take care of ourselves and each other we take care of the community.

Hands-on, applied learning across IT Operations, Salesforce, and business operations.

Flexibility to work from home and the office - hybrid working environment.

The opportunity to work closely with experienced colleagues across Australia and the US.

Monthly town halls ‘Lumary Lives’ for connection and company alignment.

Internationally growing company working towards a purposeful vision: Empowering sustainable healthcare.

Standard business hours apply, with flexibility to adjust your schedule around personal commitments, as long as you’re available for meetings and deliverables when the team needs you. You’ll also need to be available occasionally outside standard Denver business hours to collaborate with our IT, HR, and Finance teams based in Australia.