​Global IT Platform Engineer Senior Manager​

• Owning the technical narrative for the squad's products, clearly articulating designs, decisions, risks, and trade-offs, and holding firm in technical discussions with senior stakeholders
• Designing robust, scalable, and secure ServiceNow solutions aligned with platform governance and enterprise architecture standards
• Delivering high-quality results with minimal supervision, and identifying opportunities for improvement that enhance platform capabilities
• Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability
• Communicating effectively with technical and non-technical stakeholders, including well-structured demos and insightful data analysis
• Troubleshooting complex technical issues efficiently, with a focus on root cause analysis and sustainable fixes
• Coaching and developing other engineers through code reviews, design discussions, and hands-on pairing
• Working with high autonomy while collaborating effectively across squads, chapters, and architecture roles in a fast-paced Agile environment

• 8+ years of experience developing and maintaining ServiceNow solutions in complex, enterprise environments
• Demonstrated experience as the senior technical reference for a product or squad, owning design decisions end to end
• Strong hands-on experience with ServiceNow CSM
• Proven experience designing and delivering scoped applications, including application boundaries, cross-scope access, and lifecycle management through source control
• Experience in solution performance, integrations, and overall product reliability (experience with upgrades and maintenance is a plus)
• Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, performance considerations, and debugging
• Experience designing and building ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps
• Experience mentoring engineers and establishing engineering standards within a team
• ServiceNow certifications are highly preferred (e.g., CSA, CAD, CSM, CTA)

You will join an existing Agile squad comprised of engineers, analysts, a product owner, and scrum master.

You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to shape and prioritize your work each sprint, as well as with architects and other chapter members to keep solutions aligned across the platform.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.