Global Implementation Manager

The Global Implementation Manager is responsible for managing the implementation of global logistics solutions for key customers.

This role ensures seamless onboarding of new business, process standardization, and operational excellence across regions.

The manager will work closely with internal stakeholders, including sales, operations, IT, and account management, to design scalable and efficient solutions that meet customer requirements.

• Lead the end-to-end implementation of global customer accounts, ensuring a smooth transition from sales to operations, and retaining and strengthening customer relationships. Responsible for routine account servicing, including account set-up and activation services. Develop and maintain documentation for all implementations, including SOPs, process flows, and training materials.
• Develop and execute detailed implementation plans, including timelines, milestones, and risk management strategies. Maintain customer account data/contact information to facilitate future contact and develop client retention and growth plans and strategies for developing profitable business with assigned accounts.
• Coordinate with cross-functional teams (Operations, IT, Finance, and Compliance) to ensure all requirements are met before go-live. Conduct training sessions for internal teams and customers on new processes and technology platforms.
• Establish and track key performance indicators (KPIs) to measure implementation success and drive continuous improvement.
• Act as the primary point of contact for customers during the implementation phase, ensuring alignment on expectations and deliverables.
• Align with regional and local operations teams to ensure that solutions are practical and executable.
• Lead implementation governance forums, ensuring proper decision-making, accountability, and communication.
• Analyze customer requirements and operational challenges to design customized logistics solutions, Collaborate with IT and process automation teams to optimize technology integrations, including EDI/API connectivity, visibility tools, and reporting
• Develop standardized implementation frameworks that can be adapted to different customers and regions. Identify and implement process improvements to enhance efficiency, cost-effectiveness, and scalability
• Maintain strong relationships with key global account managers, ensuring a seamless implementation experience and a foundation for long-term partnerships