Global Datacenter Operations Technician

Responsibilities

• Commitment to excellence, attention to detail and organizational skills are critical components for this job. Flexibility and responsiveness to changing situations will be required.
• Independently evaluate, prioritize, and resolve infrastructure service issues, applying professional judgment to determine appropriate solutions and escalation paths.
• Serves as a subject matter expert in diagnosing complex infrastructure problems; independently determines and implements corrective action in time-sensitive environments.
• Ability to follow polices and best practices when Installing servers and network equipment into cabinets and racks, while maintaining all required documentation and records.
• CAT6, single-mode, and multi-mode fiber cabling installations and suppor.
• Ability to asses cabinet power load and consumption measurements, to maintain balanced power distribution and operational safety requirements.
• Managing Inventory control for servers, components and cables using DCIM software.
• Manages work intake, prioritization, and resolution tracking through ticketing system, exercising judgment in assigning urgency and determining resolution approaches.
• Handling lifecycle process of IT and infrastructure devices. Such as planning and coordination of equipment migrations, new equipment installations, and following proper disposal of unused equipment.
• Authors and maintains authoritative operational standards, best practices, and procedural documentation that govern data center operations, building infrastructure support, and physical security.
• Leads and manages infrastructure projects from initiation through completion, exercising independent judgment on scope, approach, and sequencing.
• Handling of logistics as needed, to support global operations and IT related support.
• Monitor and maintain all Power sources that are part of the Data Center Operations Globally and all Global IT Office locations.
• Understanding of cable plant designs and fundamental of various category (CAT) cabling standards and fiber cabling from a patching needs and requirement. Understanding of structured cabling systems.
• Security Systems Monitoring and Maintenance.
• Provides after-hours infrastructure support as a subject matter resource; independently assesses and resolves escalated incidents in a team rotation.