Global Customs Operations Manager

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Drive the transformation of a global customs operation. We are looking for a senior operational leader to shape the future of our customs business across more than 40 countries. This is a highly visible role focused on operational excellence, productivity, technology adoption, outsourcing, and sustainable growth. Working with stakeholders across operations, technology, sales and compliance, you will lead large-scale change initiatives while building high-performing teams and delivering measurable business results.

Job location available around Europe, preferred location in the UK.

Lead and continuously improve customs operations across a global network, driving consistency, quality, and operational excellence.

Deliver productivity and efficiency gains through process optimization, automation, and technology-enabled transformation.

Drive the outsourcing and centralization of standardized customs activities in partnership with internal shared service teams.

Identify, develop, and implement innovative operational solutions that support business growth and scalability.

Support the onboarding of new customs business opportunities, ensuring smooth and efficient operational implementation.

Build strong relationships with customers and internal stakeholders to understand business needs and deliver value-added solutions.

Lead cross-functional projects across operations, technology, sales, business development, and compliance functions.

Inspire and develop teams while fostering a culture of accountability, continuous improvement, and operational excellence