Global Consumer Analytics Manager

Being a Global Consumer Analytics Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:

The Consumer Analytics lead, bringing loyalty consumer behaviour to life through data. Your strategic insights will illuminate the tangible impacts of consumer interactions, guiding Costa's business decisions and marketing strategies.

Working with our Digital Product / Loyalty / Insight / Food & Beverage teams (and occasionally others) to translate our consumer data into core consumer insights and behaviour changes.

Develop and maintain our internal PowerBI suite to deliver daily/weekly/monthly core reporting on loyalty consumer behaviour and commercial performance.

Use loyalty data to help understand performance of specific marketing activity, promotions and how impacting commercial performance.

Own the forecasting, target-setting and performance tracking of key consumer metrics, including registrations and active consumers, to drive growth and inform strategic decision-making.

Work with key international markets to guide on core consumer KPIs and measurement best practise.

Lead 2 x Consumer Data Analysts to support in developing our reports, insights and responding to analysis requests.

It’s your unique ingredients we’re interested in:

Degree level or equivalent academic qualification

Proven and successful track record and experience in a Consumer/loyalty analytics role

Data analytics proficiency in modern tools (SQL / Databricks) and frameworks to drive data-driven decisions

Eye for detail and storytelling, ability to look at data/trends and translate into engaging and compelling narratives to showcase insights from big data.

Experience in managing and maintaining PowerBI/reporting suites and ensuring driving business value.

Demonstrated ability to leverage data and insights to influence business decisions

Proven track record in delivering impactful customer insights ideally within retail or FMCG sectors.

Experienced in leading Data Analysts, managing backlogs and prioritisation.

Excellent skills in building relationships and conveying ideas effectively.

Flair for managing and influencing senior stakeholders.

Problem Solving and solutions oriented with an ability to navigate projects through in a matrix environment

Location: Hybrid with the ability to work from our Central London location 2-3 days per week until the end of 2026 and then 3 days per week from our new St. Albans office from 2027 onwards.

For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com