Global Client Support Associate

Handle customer queries via live chat and email with: Prompt and accurate responses Clear, empathetic, and professional communication

Prompt and accurate responses

Clear, empathetic, and professional communication

Ensure a high standard of customer experience across all interactions.

Follow defined SOPs, macros, and tone guidelines consistently.

Troubleshoot customer issues and provide effective, timely resolutions.

Escalate complex or unresolved issues to relevant teams when needed.

Maintain detailed and accurate records of customer interactions.

Deliver high-quality, on-brand support while resolving queries efficiently

Follow SOPs and workflows, stay updated on product changes, collaborate with the team for smooth shift operations, and proactively flag recurring issues to improve overall customer experience.

2–4 years of experience in Customer Support (Chat & Email-heavy environments preferred)

Strong written communication skills with attention to tone and clarity

Customer-first mindset with a problem-solving approach

Experience working with global customers (US, EU, or similar markets) is a plus

Willingness to work in a graveyard shift (starting 2:30 AM IST)

Basic understanding of support tools like Freshdesk, Kapture, or Intercom is a plus

Interest in photography as a hobby is a bonus

Step 1: If your profile aligns with our vibe and requirements for the role, our people team will reach out to you for a brief phone call.

Step 2: If everything aligns, your next chat will be with one of your future team members to better understand the role and your experience.

Step 3: You will then be given a task - this helps us evaluate your thought process and help you showcase your expertise.

Step 4: If everything goes well, you will meet the leadership for a quick bar-raiser round.

Step 5: If you do manage to clear all rounds, this is the point we make an offer, shake hands, and welcome you to the team.