GFC Business Support Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.

This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.

Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join us!

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location.

Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication.

Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements.

Requires a thorough knowledge of the department or business units functional area or products.

Working knowledge of general bank policies, programs and procedures and financial/accounting practices.

Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Leads the support/administrative functions for a somewhat large department usually at a local level.

may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement.

Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department.

Requires an in-depth knowledge of bank policies and programs and of the departments functional operations.

May direct workflow activities.

Managerial Responsibilities: This position may also have responsibilities for managing associates.

At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Minimum 5 years of relevant experience in financial crimes investigations, business controls, business support, or project management

Familiar with complex investigations as in areas such as brokerage, commercial banking, and/or international banking

Strong knowledge & understanding of the financial crimes investigations process

Demonstrated ability to be solutions oriented

Process Design experience

Project Management experience

Bachelor’s Degree or equivalent work experience

Excellent Microsoft Office skills, specifically PowerPoint and Word, SharePoint, Visio and Excel

Strong analytical, critical thinking and organizational skills with a focus on attention to detail and dedication to flawless work product

Strong problem solving, conceptual thinking and sense of urgency

Excellent teamwork, ability to communicate professionally and ability to build relationships across multiple businesses and/or business partners

Excellent written / verbal communication skills and executive presence

Extremely organized/excellent time management skills with proven ability to simultaneously manage a variety of business functions, adapt to changing business needs and multi-task/prioritize in a fast-paced environment

Proven ability to develop executive ready communications and presentations that synthesize data and tell the story

Self-starter, high energy, and detail oriented; ability to work well independently with minimal supervision and collaborate with a team

Experience communicating effectively and influencing others

Detail oriented, capable of managing to deadlines, while handling multiple tasks simultaneously.

Demonstrated ability to balance risk / reward in the decision-making process

Financial Services and/or related government entity