Gestionnaire de comptes
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Key skills for this role
Role Overview
The Gestionnaire de comptes II is responsible for sales quotas, profitability targets, company performance indicators, retention, category penetration, and sales growth in assigned accounts.
The role manages enterprise and mid-market customer relationships in a defined geographic territory and serves as the main contact for buyers.
Key Skills for This Role
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Description
The Gestionnaire de comptes II is responsible for sales quotas, profitability targets, company performance indicators, retention, category penetration, and sales growth in assigned accounts.
The role manages enterprise and mid-market customer relationships in a defined geographic territory and serves as the main contact for buyers.
Account management and sales
- Develop daily relationships with key customer contacts and buyers.
- Work in the field and exceed performance indicators through direct customer contact.
- Increase penetration of business essentials and growth categories within assigned accounts.
- Develop short- and long-term retention and sales-penetration strategies.
- Manage sales-funnel and customer-contact activities in the customer relationship management system.
- Execute sales strategies, customer meetings, and customer marketing activities.
- Coordinate account service and execution with customer service support.
- Present and promote Staples Professional growth categories to customers.
- Increase market share through category penetration and reactivation of inactive or dormant accounts.
Qualifications
- College or university diploma.
- Excellent interpersonal skills and strong verbal and written communication skills.
- Ability to navigate SFDC, Alpha, and other Staples or Bureau en Gros proprietary systems.
- Proficiency with the Microsoft product suite.
- Strong understanding of sales processes and teamwork in a sales environment.
- Sales or account management experience is an asset.
- Experience with a customer relationship management tool such as SFDC is preferred.
Physical requirements and working conditions
- Field work requires daily travel to customer locations for in-person meetings.
- Travel outside the local market or to Staples offices may be required for training, team meetings, conferences, and other business activities.
Benefits
- Benefits include associate discounts, medical and dental plans, retirement savings plans, performance bonuses, and learning and development programs.
About the team
Staples Canada and Bureau en Gros describe their team as customer-focused partners who help people work smarter, learn more, and grow.
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