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Socure
Remote, USA
Full-time
Senior · 8+ years experience
Remote
USD 145000-165000 yearly / year
Discovered 2 weeks ago
Free
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Why Socure?
Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.
The Senior Strategic Customer Success Manager is responsible for cultivating and maintaining strong relationships with Socure’s customers, ensuring high levels of satisfaction, retention, and measurable business outcomes. As a trusted advisor, the CSM partners with customers to drive adoption, maximize value, and proactively address risks. This role collaborates cross-functionally with sales, product, support, and executive teams to deliver a seamless customer experience and support Socure’s growth objectives.
Job Responsibilities
- Serve as the primary point of contact for a portfolio of customers, managing the post-sale relationship and ensuring a positive client experience.
- Build trusted relationships with key stakeholders, acting as a strategic partner and advocate for their business objectives.
- Guide onboarding, training, and ongoing support to drive product adoption and usage across the customer base.
- Proactively monitor customer health, identify risks, and develop action plans to address issues and ensure retention.
- Conduct regular business reviews, performance reports, and value demonstrations to customers and executive stakeholders.
- Collaborate with sales, product, support, and executive teams to ensure a seamless customer experience and maximize customer value.
- Identify and pursue upsell and cross-sell opportunities in partnership with account management.
- Gather and relay customer feedback to inform product improvements and business strategy.
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