General Manager Restaurants & Bar
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Key skills for this role
About the Role
Oversee restaurant operations, manage staff, ensure customer satisfaction, and maintain financial performance while providing training and leadership in food and beverage service.
Key Skills for This Role
Responsibilities
- Supervise and manage daily restaurant, bar, and room service operations
- Assist with menu planning and maintain sanitation standards
- Lead and develop the food and beverage team
- Ensure exceptional customer service and handle guest complaints
- Manage financial aspects including purchasing and invoice payment
- Ensure compliance with all applicable laws and regulations
Requirements
- Experience in managing restaurants, bars, and/or room service
- Strong leadership and interpersonal skills
- Ability to manage day to day operations and financial performance
- Knowledge of food and beverage policies, sanitation standards, and liquor laws
- Excellent customer service orientation
Full Job Posting
JOB SUMMARY
- Areas of responsibility include Restaurants/Bars and Room Service, if applicable.
- Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
- Strives to continually improve guest and employee satisfaction and maximize financial performance.
- Determines training needed to accomplish goals, then implements plan.
CORE WORK ACTIVITIES
- Managing Day to Day Operations: Supervises and manages employees; manages all day to day operations; maintains service and sanitation standards; reviews staffing levels.
- Leading Food and Beverage Team: Utilizes interpersonal and communication skills to lead, influence, and encourage others; coaches and mentors; ensures compliance with policies and laws.
- Ensuring Exceptional Customer Service: Provides services above and beyond; manages day to day operations to meet customer expectations; handles guest problems and complaints.
- Managing and Conducting Human Resource Activities: Provides guidance and direction; identifies educational needs; ensures employees are treated fairly; improves employee retention.
- Additional Responsibilities: Provides information to supervisors; analyzes information; assists servers and hosts; recognizes good quality products; oversees financial aspects.
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