bayt
General Manager – Payments & Digital Operations
شركة الخطوط الاذكى المحدودة
Riyadh, KSA
Full Time
Manager
SAR 15,000 SAR 18,750
2 weeks ago
Digital PaymentsOperations ManagementTeam LeadershipFinancial ReportingExcelEnglish
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Digital PaymentsOperations ManagementTeam Leadership
About the Role
A leading digital payments company is seeking a General Manager for Payments and Digital Operations to lead and manage daily operations, oversee sales points and electronic payment services, and ensure operational efficiency.
Key Skills for This Role
Digital PaymentsOperations ManagementTeam LeadershipFinancial ReportingExcelEnglish
Responsibilities
- Manage the overall daily operations of the company
- Oversee the business network and sales points, as well as electronic payment services
- Monitor sales, collections, transactions, and daily operations
- Review discrepancies between systems, merchants, accounts, and banks
- Supervise the operations, support, sales, and customer service teams
- Coordinate with the finance department to ensure accurate revenue, expenses, merchant balances, and transactions
- Collaborate with the technical team and service providers to address issues and enhance the system
- Establish and implement internal operational procedures for transactions, approvals, complaints, support, and competitions
- Monitor merchant and customer complaints and ensure timely resolution
- Prepare regular reports for management on operational and financial performance
- Monitor performance indicators related to sales, issues, complaints, activation, collections, and profitability
- Propose development and expansion plans to increase the number of merchants and sales points
Requirements
- Minimum of 7 years of experience in digital payments, sales points, payment gateways, banking, financial technology, telecommunications, or electronic shipping
- Previous experience in a managerial or leadership role within an operational activity related to sales or payments
- Operational experience in POS Operations / Payment Operations / Merchant Operations / Digital Payments / Settlement Operations
- Proficiency in English, both spoken and written
- Strong ability to manage teams, analyze problems, and make decisions
- Good understanding of daily transactions, operational discrepancies, merchant complaints, approvals, and operational issues
- Ability to read financial and operational reports and monitor profitability and costs
- Proficiency in Excel and reporting software
- Bachelor's degree in business administration, finance, accounting, information systems, or any related field
Full Job Posting
Job Purpose
- To lead and manage the company's operations effectively, overseeing all daily activities related to sales, payments, transactions, technical support, and ensuring the achievement of the company's objectives and growth in an organized and secure manner.
Key Responsibilities
- Manage the overall daily operations of the company.
- Oversee the business network and sales points, as well as electronic payment services.
- Monitor sales, collections, transactions, and daily operations.
- Review discrepancies between systems, merchants, accounts, and banks.
- Supervise the operations, support, sales, and customer service teams.
- Coordinate with the finance department to ensure accurate revenue, expenses, merchant balances, and transactions.
- Collaborate with the technical team and service providers to address issues and enhance the system.
- Establish and implement internal operational procedures for transactions, approvals, complaints, support, and competitions.
- Monitor merchant and customer complaints and ensure timely resolution.
- Prepare regular reports for management on operational and financial performance.
- Monitor performance indicators related to sales, issues, complaints, activation, collections, and profitability.
- Propose development and expansion plans to increase the number of merchants and sales points.
Required Qualifications
- Minimum of 7 years of experience in digital payments, sales points, payment gateways, banking, financial technology, telecommunications, or electronic shipping.
- Previous experience in a managerial or leadership role within an operational activity related to sales or payments.
- Operational experience in POS Operations / Payment Operations / Merchant Operations / Digital Payments / Settlement Operations.
- Proficiency in English, both spoken and written.
- Strong ability to manage teams, analyze problems, and make decisions.
- Good understanding of daily transactions, operational discrepancies, merchant complaints, approvals, and operational issues.
- Ability to read financial and operational reports and monitor profitability and costs.
- Proficiency in Excel and reporting software.
- Experience in the Saudi market or dealing with banks or payment companies is preferred.
Preferred Qualifications
- Bachelor's degree in business administration, finance, accounting, information systems, or any related field.
- Experience in managing a business network or multiple sales points.
- Experience in developing internal operational procedures and regulatory policies.
- Good knowledge of payment concepts, transactions, operations, compliance, sales points, and customer service.
Location
- Jeddah
Job Type
- Full time
Salary
- SAR 15,000 SAR 18,750
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