General Manager

Responsibilities & Duties

• Driving Sales and Store Performance:
• Role models behaviors for all members of their assigned Territory Team. Owns and promotes our Code of Conduct, established standards, and responsible for developing and maintaining our cultural values across all team members.
• Responsible for hiring, training, and developing a highly productive and diverse team of managers and associates.
• Leads the store to ensure achievement of financial goals that include but are not limited to revenue, margin, expense, cost recovery, customer satisfaction, and inventory shrinkage.
• Directly oversees all sales related initiatives including implementation of the defined selling process, achievement of sales targets, financing targets, protection plan targets and other miscellaneous income opportunities within store.
• Oversees and manages the Sales Supervisor, to ensure all operations of the business meet standards and expectations. This includes, but is not limited to warehouse operations, delivery operations, inventory management and execution of daily tasks and activities assigned to the store location.
• Ensures execution of all Retail Non-Negotiable Standards. This includes but is not limited to staffing standards, brand standards, presentation/signing standards, selling processes, inventory management processes and others as defined.
• Manages the overall customer experience, including the in-store experience, response to online customer reviews, resolution of customer complaints, and other customer issues as they arise.
• Partners with TVP to address business opportunities within the store.
• Managerial:
• Hires and maintains an active and productive sales force and works with the Sales Supervisor to ensure store is staffed to standard with a productive warehouse team and delivery team. Selects, coaches, and develops a diverse high-performance team.
• Manages all in-store Human Resources processes including staffing, training, and reporting performance/behavioral issues; assists in action plans to improve performance in a timely manner. Partners with Corporate HR as needed.
• Administrative:
• Enforces and adheres to scheduling policies that keep the store properly staffed.