General Manager (Maternity Leave Coverage)

The General Manager is our hotel’s primary source for inspirational leadership. Supported by our extraordinary team at Rebel Base (that’s what we call our head office), you will take charge of the entire hotel operation enriching the day-to-day experience for our guests and employees. You ensure the on-going profitability of the hotel and collaborate with our internal experts to secure your future business success.

The General Manager embodies and demonstrates our core values of: Be Real, Have Fun, Make Everything Better and Have Each Other’s Backs.

In your first 3 months, you will…

· Work closely with Catinka (your Regional Manager) to learn the ins and outs, history of the team, and current challenges and successes of the Kelowna property.

· Spend some time at our Accent Inns Kelowna location, working closely with their leadership team

· Meet the Finance team to learn current practices for tracking and managing your budget for Kelowna.

· Meet every member of your team 1-on-1 to learn more about who they are, and give them the opportunity to learn more about you and your background.

· Take ownership of the day-to-day scheduling and management of the hotel.

· Review our current processes and procedures and develop a plan in collaboration with stakeholders on your team to create a plan to address any opportunities that have been identified.

· Meet with Laura (your HR Business Partner) to run through GM responsibilities around performance management, leadership, and HR procedures.

· Begin to champion the Pickle Program (our internal recognition program) with the team.

· Take over any recruitment needs for the hotel and learn our process for hiring and interviewing.

· Become an expert in the daily review of pick-up, off-market, forecasting reports, etc. to maximize revenue and labor for your hotel.

· Reviewed financial information and reports for the hotel and identified areas of opportunity

· Identified key players on your team that would be strong candidates for our Emerging Leaders (internal leadership development) program.

· Taken complete ownership of the recruitment process for your hotel.

· Developed progression and development plans for your key team members.

· Built and fostered trusting relationships with your team across all departments.

· Championed our internal recognition program and see an increase in Pickles being awarded across your team.

· Developed trusting relationships with your fellow GMs across other interior hotels.

· Ensured client satisfaction and reviews are strong for your hotel.

· Ensured robust Health and Safety procedures are followed and championed with the team.

· Provided ongoing training, coaching and development for all team members and helped them find paths to sustainable success.

· Identified and helped organize events that foster an environment of inclusion and FUN!

· Participated in community events

· Developed a routine of frequent property walks and room checks to ensure a high standard of cleanliness and that our building and guest rooms are in outstanding working condition.

· Developed a strategic plan for your hotel that plays into the larger organizational goals with a focus on revenue and people development.

· Work closely with our Wolf Pack (Sales team) to ensure VIP and Group Bookings are executed seamlessly. Ensuring repeat business and customer loyalty.

· Reviewed and audited all labour budgeting and forecasting to ensure the hotel is operating with the right balance of service and profitability.

· Partnered with your HR Business Partner for compensation review cycles and performance planning and reviews.

· Implemented and championed new and updated policies and procedures from the Operations and P&C teams and shared all feedback from the team.

This exciting role will be key to the continued success of Hotel Zed Kelowna . You will have a unique opportunity to build upon an amazing foundation and position Hotel Zed as the place to be in Kelowna, and create a ripple throughout the local community.