General Manager - Duluth, MN

Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results

Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives

Act with urgency to complete tasks and respond to patients and customers

Drive optical initiatives through team by planning and scheduling appropriately

Identify opportunities to grow business

Develop business plans and follow up on actions to drive profitable sales

Hire, develop and train teammates

Manage teammate performance

Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call response

Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results

Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations

Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information

Provide and continuously model excellent customer service in all customer interactions

Provide appropriate direction and feedback to the team related to customer service

Dispense eyewear according to professional standards

Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

High School Graduate or equivalent

3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)

Optician experience desired, ABO/Shopko OCE Certification required within 12 months of hire/promotion, full training program offered!

Proven ability to lead, coach and build relationships in a professional environment

Able to direct and motivate a diverse teammate network

Able to analyze and solve issues of varied scope: able to act decisively to implement solutions

Solid organizational and planning skills

Able to continuously monitor progress in relation to goal attainment

Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.

Able to multi-task and remain flexible in an ever-changing environment

Demonstrate commitment to provide great customer service

Solid computer knowledge to include Microsoft Office Suite of programs