General Manager

KEY RESPONSIBILITIES

• BUSINESS STRATEGIST
• Create and adjust annual and quarterly operating plans based on sales trends, market conditions and restaurant performance
• Drive top-line sales through elevated Guest experiences, community partnerships and strong restaurant leadership
• Review financial results and identify opportunities to increase sales, control expenses and improve profitability
• Ensure effective labor management through accurate forecasting and weekly schedule review
• Maintain a safe, organized and well-manicured restaurant that is as polished behind the scenes as it is for our Guests
• Develop strategies that strengthen Mexican Sugar’s competitive position and presence within the community
• EXPERIENCE CURATOR
• Bring Mexican Sugar’s Brand DNA to life through innovative cuisine, small-batch cocktails, premium tequilas, atmosphere and personalized service
• Partner with the Chef de Cuisine to deliver a consistently exceptional scratch-made menu for daily dining, private events and special experiences
• Lead the Bar Manager in maintaining an industry-leading cocktail, tequila and spirits program
• Partner with FB Experiences and FB Society leaders to develop creative experiences that drive sales inside and outside the restaurant
• Remain visible and engaged with Guests, personally resolving concerns and correcting experiences that do not meet our standards
• Create memorable service that remains two steps ahead and surrounds our Guests in rich, sultry and luxurious comfort
• PEOPLE CHAMPION
• Hire, train, develop and retain some of the best talent in the industry
• Ensure Team Members have the knowledge, tools and resources necessary to succeed
• Execute our Best First Day orientation and onboarding process for new Team Members and Managers
• Create a polished, positive and accountable culture that attracts talented people and allows them to perform at their best
• Coach consistently, celebrate team wins and address performance opportunities fairly and directly
• Foster productive collaboration between the front-of-house and culinary teams
• LEADERSHIP GURU
• Develop Managers to take ownership of their Areas of Responsibility and establish clear standards for performance
• Oversee AOR distribution and execution, following up consistently and redirecting results when needed
• Lead Manager meetings focused on sales, financial performance, restaurant priorities and opportunities for improvement
• Hold regular one-on-one meetings with Managers to review AOR performance and long-term professional goals
• Build internal talent with an “Always Ready with the Next One” mentality that supports continued brand growth
• Hold the leadership team accountable for measurable operational and financial results
• OPERATIONAL LEADER
• Oversee daily restaurant operations and ensure consistent execution of our standards, systems and procedures
• Maintain an active, hands-on leadership presence during service
• Ensure appropriate staffing, scheduling, inventory and cost-control practices across the restaurant
• Oversee service, culinary, bar, facility and Guest-experience standards
• Maintain the cleanliness, organization and preventive maintenance of the restaurant and its equipment
• Ensure compliance with all company policies and applicable employment, food safety, sanitation, alcohol service and workplace safety requirements
• If you are passionate about developing great teams, delivering memorable Guest experiences and creating elevated Pan-Latin hospitality, we invite you to apply.
• We participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify.
• Equal Opportunity Employer