General Manager

We're Hiring: General Manager – Coffee Retail Operations

Key Responsibilities

• Lead and manage the overall operations of all coffee shop locations.
• Develop and execute business strategies to increase sales, profitability, and market presence.
• Ensure consistent delivery of outstanding customer service and operational excellence across all branches.
• Oversee daily business operations, including store performance, staffing, inventory, procurement, maintenance, and quality control.
• Establish and monitor operational policies, procedures, and performance standards.
• Prepare and manage annual budgets, financial forecasts, and cost-control initiatives.
• Analyze sales, operational, and financial performance, and implement continuous improvement strategies.
• Recruit, train, mentor, and develop management teams and employees to build a high-performance culture.
• Ensure compliance with UAE regulations, health and safety requirements, food safety standards, and company policies.
• Work closely with suppliers and business partners to ensure uninterrupted product availability and operational efficiency.
• Identify opportunities for business expansion, new product development, and process improvement.
• Prepare management reports and present operational updates and strategic recommendations to senior leadership.