General Manager

• Develop and execute the strategic plan for the North Carolina entity in alignment with SSA’s corporate objectives.
• Drive revenue growth through customer retention, expansion, and business development initiatives.
• Identify and capitalize on market opportunities within regulated industries.
• Support integration of future acquisitions as needed.

• Own and manage the complete profit and loss performance of the North Carolina business.
• Develop annual budgets, forecasts, and long-term financial plans.
• Monitor revenue, margins, operating expenses, and cost structure to ensure profitability targets are met.
• Drive financial accountability across leadership and functional teams.

• Lead the implementation and sustainability of Lean systems across all functions.
• Drive continuous improvement initiatives using tools such as Value Stream Mapping, Kaizen, 5S, and root cause analysis.
• Establish a culture of operational discipline, waste elimination, and process standardization.
• Optimize field operations, workforce planning, scheduling, and resource allocation.
• Improve operational efficiencies while maintaining exceptional service quality.
• Personally champion Lean thinking as a core operating philosophy.

• Build, coach, and develop a high-performing leadership team.
• Foster a culture of accountability, ownership, and continuous improvement.
• Serve as a change agent to drive operational and cultural transformation.
• Ensure talent development and succession planning.

• Establish and monitor KPIs aligned with financial and operational priorities.
• Use data-driven insights to guide decision-making and continuous improvement.
• Report performance metrics and strategic updates to executive leadership.
• Drive accountability for results across the organization.

• MBA or advanced degree preferred.
• 10+ years of progressive leadership experience in operations or technical services.
• Demonstrated, hands-on Lean leadership experience required.
• Proven track record of implementing Lean methodologies that resulted in measurable operational and financial improvement.
• Prior full P&L ownership experience.
• Strong financial acumen and analytical skills.
• Experience leading cross-functional teams in high-growth environments.
• Strategic thinker with a hands-on execution mindset.
• Strong communication and influencing capabilities.
• High adaptability and resilience in complex business environments.

• Equity ownership in SSA
• 401k Match
• 100% paid Medical Dental & Vision insurance
• Health insurance (100% for employee and family)
• Life insurance
• Generous Paid time off
• Parental leave

If you have the skills we are looking for, and want to be a part of the rocket ship we are building, we want to hear from you!!