General Manager

Lead in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations.

Effectively communicate sales goals, promotions, and business expectations with staff on a daily/weekly/monthly/quarterly basis, and relate it to your overall store performance.

Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service and drive all daily/weekly/monthly/quarterly KPIs: ADS, UPT, Sell Through, Identify underperforming metrics, Payroll, and Other related Business Expenses.

Participate in competitive analysis through competitive shopping within a 30-mile radius of your store, sharing weekly/monthly analysis and suggestions to remain competitive in an ever-changing industry, and be solutions-oriented.

Oversee all daily/weekly/monthly inventory processes and reconciliation to ensure accuracy and prevent loss.

Lead in daily store opening and closing duties such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business.

Lead in all management-related responsibilities and day-to-day functions.

Manageallstore cash flow: till setting, cash handling, and cash depositing, change ordering, reconciliation, safe management, staff tip management and reporting, and all other related cash reporting processes and functions.

Lead in the upkeep of the store: supply ordering, cleaning, and general housekeeping practices, as well as any urgent facilityrelatedrepairs andneeds.

Be a front line of maintenance for the facility by actively communicating needs and fixes.

Adhere to all company policies and procedures, and stay aware of any changes through constant communication with the Regional Manager.

Be a functional expert in all fundamental and enhanced processes and procedures required for the dispensary to operate.

Lead in creating a culture of compliance through staff training, self-education, and adherence to all compliance requirements, State regulations, and internal processes.

Lead and train all staff in all inventory processes: intake, invoice management, organization, selling, staff training and development, expiring products, and aging products.

Prioritize shelf stocking and keeping online menus accurate at all times of the day through daily reconciliation, observations, communication with CF stakeholders, and delegation.

Track and be an expert on all critical stocking needs.

Be fluent in all METRC and company POS processes related to inventory management.

Maintain and develop robust communication with local and regional compliance team members to ensure accurate and thorough compliance adherence.

Update daily/weekly/monthly tools and trackers.

Create a culture of compliance and uphold the highest organizational standards in allinventoryrelated processes and needs.

Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising

Effectively communicate the daily/weekly/monthly promotions to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness.

Effectively communicate the pop-ups and events to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness.

Lead all Loyalty program-related needs and initiatives with staff and customers, and be a champion of New Customer Loyalty Sign Ups.

Lead and assist in all customer experience initiatives that build value and loyalty.

Champion the Good Day Way in all customer-related interactions and experiences through staff training and coaching, visual merchandising, process excellence, and overall accuracy and consistency.

Be a leader of change in an ever-changing industry.

Create a sense of community by engaging with customers and providing feedback to leadershiponcommunity relatedopportunities.

Commit toutilizingtechnology to enhancecustomerexperience through omni-channel ordering options, accessibility capabilities, including drive-thru, delivery, in-store kiosk, online ordering, payment options, loyalty programs, staff performance tracking, and any other additional technology that may be introduced.

Metallother leadership requirements as they are relatedtohigh levelsofleadership.

Be an adaptable leader and have a high level of communication with leadership and store staff alike.

Have a direct line of communication with local and regional Cross-Functional partners: HR, Ops, IT, Facilities, and any other CF partner.

Be a positive agent of change and progress, and set an example for leaders, peers, and staff alike.

Performs other duties as assigned.