Gateway Operations Supervisor

Overall Role Purpose

Your Tasks

• Organize appropriate shifts and staffing levels to meet business requirements.
• Ensure incoming shipments are recovered, broken bulk, inspected, and cleared as efficiently as possible.
• Manage receipt and lodgment of outbound shipments to ensure timely departure and uplift.
• Ensure accurate sorting and optimum loading of inbound and outbound shipments.
• Monitor ground handler and warehouse provider performance and complete required reports.
• Ensure safe working practices and a safe working environment within the shift.
• Participate in gateway quality policies and initiatives, including ISO activities.
• Develop a high-performance service culture and direct an efficient and effective functional department.
• Develop IKOs or KPIs with team members and monitor individual performance.
• Contribute to performance appraisals and manage resource allocation against business objectives.
• Identify training needs and development opportunities for the functional department.

Your Profile

• Demonstrate deep understanding of customs operations, trade compliance, and financial impact.
• Maintain current knowledge of customs laws, GCC regulations, and international trade agreements.
• Build strong relationships with customs and internal teams and lead change across functions.
• Align customs programs with business objectives and regional strategy.
• Hold a bachelor's degree in logistics, supply chain, business, or a related field.
• Customs broker certification or equivalent is preferred.
• Have strong written and verbal communication, analytical, organizational, and attention-to-detail skills.
• Be fluent in English; Arabic is an added advantage.
• Work effectively both independently and as part of a team.

Offer

• The employer describes career support in an international environment, a positive culture, and a benefits program.

About DHL