Gaming CRM Ops Associate

We’re one of the world’s leading online gambling companies, revolutionizing the industry since 2000.

Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity.

This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling and gaming.

As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year.

With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.

As Gaming CRM Associate you will be responsible for the day-to-day execution of CRM promotional & lifecycle campaigns across the USA and Canada for our Spanish speaking customers.

You will support the team in daily tasks such as creating communications, offer pages, testing and executing Gaming CRM campaigns.

You will deliver promotional campaigns ensuring localized, industry and marketing-focused best practices are applied while adhering to all relevant regulatory and marketing standards.

You will prioritize the customer experience and deliver top of the line customer journeys driving retention and loyalty of bet365 users.

This role is eligible for inclusion in the Company’s hybrid working from home policy.

The salary range for this position is between $50,000 and $60,000 annually.

• Experience working in a CRM or marketing related role preferred
• Excellent organization, prioritization skills with an outstanding attention to detail and the ability to work in a high-pressure, fast-paced environment.
• Passion for casino games and a good understanding of online casino betting mechanics and promotions.
• Working knowledge of Content Management Systems, including Contentful, customer engagement platforms such as Braze, customer data platforms such as Optimove and work management systems such as Monday.com.