Funeral Director's Assistant

The Funeral Director's Assistant (FDA) plays a vital role in supporting funeral services and ensuring families receive compassionate care. This position requires a high degree of professionalism, sensitivity, and attention to detail. The FDA collaborates with Funeral Directors and other team members to ensure services are conducted with respect and dignity, reflecting the organization's commitment to serving families during times of loss. In addition to providing direct service support, the FDA contributes to the overall presentation of The Funeral Centre's facilities and property. By maintaining clean, organized spaces and ensuring equipment and supplies are well-managed, the FDA helps create a welcoming and comforting environment for families and guests.

Collaborate with Funeral Directors to fulfill families' wishes, including supporting visitations, funeral services, burials, cremations, and receptions.

Provide hands-on assistance in conducting funeral services both onsite and at offsite locations, ensuring services are carried out with respect and dignity.

Prepare visitation rooms by arranging furniture, floral tributes, and personal memorabilia in accordance with family preferences.

Transport flowers, caskets, and deceased persons in company vehicles to designated locations as part of funeral processions.

Ensure facilities are clean, presentable, and restored to their original condition before, during, and after services, including restrooms and coffee lounges.

Maintain company vehicles to a high standard, including washing, interior care, and routine upkeep.

Assist with general facility maintenance tasks such as waste disposal, mopping, dusting, and seasonal outdoor maintenance (e.g., salting and snow removal).

Support inventory management by maintaining appropriate levels of supplies (e.g., caskets, urns, embalming supplies, and office materials).

Safely and respectfully transfer human remains from various locations within the Greater Toronto Area, including hospitals, long-term care facilities, hospices, and private residences.

Perform physical tasks such as: Handling human remains with dignity and professionalism. Wrapping remains in sheets or pouches to prepare for transport. Placing remains onto stretchers and securing them appropriately. Safely loading and unloading remains from vehicles.

Handling human remains with dignity and professionalism.

Wrapping remains in sheets or pouches to prepare for transport.

Placing remains onto stretchers and securing them appropriately.

Safely loading and unloading remains from vehicles.

Verify the identification of human remains during transfers in accordance with MPGs Standard Operating Procedure, cross-referencing against the Medical Certificate of Death and other required documentation.

Ensure all records and documentation meet legal and company standards.

Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Funeral Services.