Functional Analyst II

Position Duties

• Applying equity and social justice principles (ESJ) is a daily responsibility and a foundational expectation for all King County employees. This role will champion King County’s deep commitment to ESJ by exemplifying shared values, behaviors, and practices in all aspects of the work. As the Functional Analyst II, you will: Provide benefits-related customer service, claims advocacy, and technical support to employees, dependents, and other customers, including during annual Open Enrollment. Research and resolve benefit enrollment, eligibility, payroll deduction, claims, and other benefit-related issues in coordination with internal partners and external vendors. Accurately maintain and validate benefit, enrollment, and leave donation data in PeopleSoft and third-party vendor systems. Perform, evaluate, and develop audits and reconciliations to identify discrepancies, ensure data integrity, and support accurate benefit administration. Maintain a comprehensive understanding of King County benefit programs, business processes, and their relationship to HR, payroll, and vendor systems. Analyze data and reports in PeopleSoft and other systems to research discrepancies, identify issues, and support business needs. Research and troubleshoot system and data issues and participate in testing system changes, enhancements, and implementations to ensure accurate functionality and data integrity. Work collaboratively with internal business and technology partners and external vendors to research and resolve operational and system issues. Participate in continuous improvement and standard work activities to improve business processes, accuracy, efficiency, and customer experience. Develop and maintain business process, user, and system documentation, including procedures, job aids, and standard work. Participate in projects and other assignments supporting benefits administration and operational priorities. Other duties as assigned.
• Applying equity and social justice principles (ESJ) is a daily responsibility and a foundational expectation for all King County employees. This role will champion King County’s deep commitment to ESJ by exemplifying shared values, behaviors, and practices in all aspects of the work. As the Functional Analyst II, you will:
• Provide benefits-related customer service, claims advocacy, and technical support to employees, dependents, and other customers, including during annual Open Enrollment.
• Research and resolve benefit enrollment, eligibility, payroll deduction, claims, and other benefit-related issues in coordination with internal partners and external vendors.
• Accurately maintain and validate benefit, enrollment, and leave donation data in PeopleSoft and third-party vendor systems.
• Perform, evaluate, and develop audits and reconciliations to identify discrepancies, ensure data integrity, and support accurate benefit administration.
• Maintain a comprehensive understanding of King County benefit programs, business processes, and their relationship to HR, payroll, and vendor systems.
• Analyze data and reports in PeopleSoft and other systems to research discrepancies, identify issues, and support business needs.
• Research and troubleshoot system and data issues and participate in testing system changes, enhancements, and implementations to ensure accurate functionality and data integrity.
• Work collaboratively with internal business and technology partners and external vendors to research and resolve operational and system issues.
• Participate in continuous improvement and standard work activities to improve business processes, accuracy, efficiency, and customer experience.
• Develop and maintain business process, user, and system documentation, including procedures, job aids, and standard work.
• Participate in projects and other assignments supporting benefits administration and operational priorities.
• Other duties as assigned.

Minimum Qualifications

• Minimum qualifications: Two years of experience supporting employee benefits, health and welfare programs, or a closely related HR program; AND Two years of experience performing functional or business analysis in PeopleSoft or a similar HR Information System (HRIS), including analyzing data and reports, researching and troubleshooting system or data issues, supporting system testing, and/or validating business processes. OR An equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the position. Other qualifications Experience providing excellent customer service and technical support, including troubleshooting issues and clearly communicating complex benefit, process, or system information to diverse audiences. Knowledge of business process analysis, systems testing, data validation, transaction processing, and application troubleshooting. Intermediate to advanced Excel skills, including functions and formulas, lookups, pivot tables, and other tools used to analyze and reconcile data. Knowledge of applicable federal and state employee benefit requirements, HR/payroll business practices, and HIPAA privacy requirements, including the appropriate handling of confidential and sensitive information. Ability to research and analyze complex issues, identify discrepancies, evaluate information from multiple sources, and determine appropriate resolutions within established policies and procedures. Ability to collaborate effectively with team members, leadership, internal business and technology partners, and external vendors. Ability to exercise independent judgment, prioritize and manage multiple assignments, and adapt to changing priorities and deadlines in a high-volume environment. Desirable qualifications Experience administering employee health and welfare benefits in a large, complex, multi-plan employer environment. Experience using PeopleSoft HCM, particularly Benefits Administration and/or related HR and payroll functionality. Experience researching and resolving complex benefit enrollment, eligibility, payroll deduction, claims, or vendor-related discrepancies. Experience performing data audits and reconciliations involving HRIS and third-party benefit vendor systems, including eligibility/enrollment interfaces, error reports, or exception reports. Experience supporting HRIS or benefits system implementations, upgrades, configuration changes, user acceptance testing, or system enhancements. Work Schedule This position is non-exempt from the provisions of the Fair Labor Standards Act and is therefore overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek. This person in this role must be able to work Monday to Friday 8:00 a.m. to 5:00 p.m. This position is not represented by a union and is classified as Functional Analyst II; class code: 7304200. Teleworking Requirement This position works a hybrid schedule of remote and onsite work, requiring work in the office at least two days a week. Hybrid work schedules are subject to change based upon operational necessity. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support working remotely. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Minimum qualifications

• Two years of experience supporting employee benefits, health and welfare programs, or a closely related HR program; AND
• Two years of experience performing functional or business analysis in PeopleSoft or a similar HR Information System (HRIS), including analyzing data and reports, researching and troubleshooting system or data issues, supporting system testing, and/or validating business processes. OR
• An equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the position.

Other qualifications

• Experience providing excellent customer service and technical support, including troubleshooting issues and clearly communicating complex benefit, process, or system information to diverse audiences.
• Knowledge of business process analysis, systems testing, data validation, transaction processing, and application troubleshooting.
• Intermediate to advanced Excel skills, including functions and formulas, lookups, pivot tables, and other tools used to analyze and reconcile data.
• Knowledge of applicable federal and state employee benefit requirements, HR/payroll business practices, and HIPAA privacy requirements, including the appropriate handling of confidential and sensitive information.
• Ability to research and analyze complex issues, identify discrepancies, evaluate information from multiple sources, and determine appropriate resolutions within established policies and procedures.
• Ability to collaborate effectively with team members, leadership, internal business and technology partners, and external vendors.
• Ability to exercise independent judgment, prioritize and manage multiple assignments, and adapt to changing priorities and deadlines in a high-volume environment.

Desirable qualifications

• Experience administering employee health and welfare benefits in a large, complex, multi-plan employer environment.
• Experience using PeopleSoft HCM, particularly Benefits Administration and/or related HR and payroll functionality.
• Experience researching and resolving complex benefit enrollment, eligibility, payroll deduction, claims, or vendor-related discrepancies.
• Experience performing data audits and reconciliations involving HRIS and third-party benefit vendor systems, including eligibility/enrollment interfaces, error reports, or exception reports.
• Experience supporting HRIS or benefits system implementations, upgrades, configuration changes, user acceptance testing, or system enhancements.

Work Schedule

• This position is non-exempt from the provisions of the Fair Labor Standards Act and is therefore overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek. This person in this role must be able to work Monday to Friday 8:00 a.m. to 5:00 p.m. This position is not represented by a union and is classified as Functional Analyst II; class code: 7304200.

Other Qualifications

• Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Who May Apply This recruitment is open to King County employees and the public and will be used to fill one career service position. We welcome applications from all qualified applicants. We value diversity, diverse perspectives and life experience and encourage people of all background to apply. Forms and Materials Required An online employment application completed at www.kingcounty.gov/jobs. The employment history should go back at least 7 years if you have 7 years of employment, or more to include all relevant experience. Resumes will not be accepted in lieu of a completed application. All relevant experience must be included in the application. Completed supplemental questions. Responses to supplemental questions must be supported and verifiable by information found within your application materials. A cover letter no more than two pages summarizing how you meet the minimum and desirable qualifications listed on the job posting. In addition, please share why you are interested in the Functional Analyst II position and employment with King County. This is a required application material. If a cover letter is not received, your application will be considered incomplete and will not be considered. Selection Process All application materials will be screened for clarity, completeness, and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in one or more panel interviews. King County's Vision, Mission, and ACTIVATE Values unite us. King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here . King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact Jen Montoya, Senior HR Analyst at jen.montoya@kingcounty.gov .
• Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Who May Apply

Forms and Materials Required

King County's Vision, Mission, and ACTIVATE Values unite us.

King County is an Equal Employment Opportunity (EEO) Employer

To Apply

Benefits

• King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page . This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Flexible schedules and telecommuting options, depending on position Training and career development programs
• Training and career development programs

Supplemental Questions