Full-Time Member Services Associate - Toronto

We are excited to announce the opening of a Member Services Associate for Enterprise CarShare.

The position provides a range of customer service functions to Enterprise CarShare members, administrative duties, new member acquisition projects & retention efforts.

Most importantly, the Member Services Associate will be responsible for delivering excellent service to members and potential members via email, telephone and in person at the office store front.

This is a Full Time position that is paying $21.00 / hour.

This position will be based at the Enterprise CarShare office which is located at 65 REGENT PARK BLVD UN6 TORONTO, ON M5A 0K7 and requires working in the office.

Office culture/attire is business casual.

Enterprise branded clothing can also be worn.

Please note we do not provide parking on site, but there are paid parking garages and street parking in the area.

The position will require flexibility on hours and will work approximately 40 hours per week (Occasionally with manager approval and business need up to 44 hours at busier times of year).

This is a seven day per week operation, with staff in the office between 7:50am- 7:30pm (shift examples 8am-5pm or 10am-7pm with one hour off for lunch & two 15 minute scheduled breaks).

Successful candidates will be required to work one weekend day (shift examples Sunday through Thursday or Tuesday through Saturday) and some holidays (Thanksgiving, Canada Day, Christmas and/or Boxing Day, etc.).

• Administrative duties include Data entry, Accounts Receivable, use of Micro Soft Excel, and resolving billing and other data reports (creating credits or assessing fees or fines where applicable).
• Provide direct customer service support to current and potential members via the telephone, email and occasionally in person utilizing the in-house reservation management system and our vehicle technology and our smartphone app.
• Providing members assistance with billing/invoice questions, live emergency assistance/support during their reservation, including but not limited to accidents, dead batteries, mechanical issues and vehicle features (how to), and locations. Note, much of our communication with members is through phone and email rather than in person.
• Assisting new members with showing their license and providing documents for underwriting and general overview of using the service.
• Educating potential members to the Features, Advantages, Benefits of being a CarShare member including reviewing driving habits/frequency ensuring the potential member chooses the right plan and damage protection.