Full-time Customer Support Representative

Location: Saranac Lake Outpatient Clinic - Saranac Lake, NY

Pay Range: $17.00/hour to $23.00/hour

Position Summary: Responsible for overseeing the general office management functions of the site assigned.

Under the supervision of the Team Lead, position is responsible for promoting efficient clerical and organizational systems as established by agency administration.

Works independently under indirect supervision of Team Lead.

Education and Training: High school graduate, Associate’s Degree preferred.

Qualifications and Requirements: Two (2) years general office management including accounting and transcription experience.

Proficient in word processing/computer operations.

• Responsible for all reception activities including telephone answering, scheduling appointments, setting up of initial client files and maximizing schedules.
• Maintains the general orderliness of the clinic site.
• Maintains individual account team records for each client accurately reflecting accounts receivable.
• Maintains daily statistical recording of each client contact.
• Oversees and prepares timely ordering of office and building supplies, maintaining inventory, photocopying needs and submits requests to central administration source.
• Maintains accurate accounting of site petty cash fund.
• Accounts accurately for receivables as received at site and submits to central administration source
• Reconciles accounts receivable.
• Communicates directly with insurance companies to establish eligibility and reconcile outstanding accounts receivable.