Full-Time Client Advisor, Cabazon Outlet

Create a Welcoming Environment

Immediately welcome customers and proactively offer assistance.

Provide a dynamic service presence to each location.

Skilled at asking appropriate questions to identify a customer's needs in order to effectively provide them with guidance.

Knowledgeable of store layout, current merchandise assortment, and ability to direct customers to the appropriate area.

Help foster a welcoming, fun, encouraging and energetic customer environment.

Create a positive work environment through collaboration.

Elevate the Shopping Experience

Consistently achieve personal and store sales goals; serves clients according to the standard of Vilebrequin's selling ceremony.

Incorporate the WE SELL SUN selling ceremony in every sale through applying first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince.

Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.

Study and communicate collection details while assisting clients.

Ensure the customer wish list is always current with customers being notified when product arrives.

Exceed individual Key Performance Indicator (KPI) targets: ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, and Top to Bottom by delivering top-tier customer service.

Adhere to all corporate customer service policies.

Demonstrate effective communication with customers, coworkers, and managers.

Lead by example and positively influence others.

Support Store Operational Excellence

Support store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor and maintaining visual standards.

Execute correct POS processes including proper cash handling and opening/closing the registers.