Full Time Branch Ambassador - Montgomery County (Mid-County Cluster)

The Guardian of Trust & Accuracy You are the bedrock of our environment’s safety and integrity. You’ll execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. You maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers' assets safe.

The Digital Concierge You are a mentor in a digital world. You’ll educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.

The First-Line Consultant You aren’t just answering questions; you’re identifying needs. By actively listening, you’ll uncover personal or business goals and pair them with the right digital tools or banking solutions to help them succeed.

The Hospitality Lead You move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a "number." You balance the efficiency of a high-volume operation with the warmth of a community-focused partner.

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Branch stronger than when you started.

Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

And much more!

Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.

Available to work a flexible schedule, including weekends, with hours and days subject to change.

While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.

Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

Lifting up to 25 pounds and moving/standing for extended periods of time

Regular and consistent attendance

High School Diploma, GED, or Equivalent Certification

At least 1 year of Retail, Sales, or Customer Service experience

At least 6 months of cash handling experience

Associate’s degree

2+ years of Retail or Customer-facing experience

Proficient in G-Suite

Strong written and oral communication skills

After you apply

You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.

Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).