Full-Stack Intern - B2B

Key Responsibilities

• Contribute to the architecture and development of the AI Voice Bot stack , including tools that allow internal teams to configure and manage voice bot flows.
• Work on queue and retry frameworks for call scheduling, including handling failures, retries, and prioritization across high call volumes.
• Contribute to voice call automation , helping improve fully-automated call rates while ensuring monitoring and observability.
• Assist in building and enhancing the Servicing Insights Dashboard , including backend data pipelines and frontend interfaces used by CX teams.
• Explore emerging Voice AI technologies and market trends and support the team in translating relevant research into improvements for internal tools.
• Follow strong engineering practices through documentation, code reviews, design discussions, testing, and technical planning .
• Pursuing or recently completed a degree in Computer Science, Engineering, or a related field , wih strong programming fundamentals.
• Strong interest in full-stack engineering and building production systems.
• Interest or hands-on exposure to Voice AI systems for CX use cases .
• Understanding of queueing systems, retry mechanisms, and scheduling infrastructure .
• Exposure to deploying or working with services on Kubernetes/EKS .
• Experience building or contributing to dashboards or internal tools .
• Strong ownership mindset with the ability to take up tasks end-to-end with guidance from senior engineers.
• Strong written and verbal communication skills, with the ability to collaborate with CX, product, and engineering teams .
• Ability to learn quickly and work in a fast-paced engineering environment.

Tech Stack