indeed

Full-Stack Application Engineer (Support) (US shift)

Sureify Labs

IND

Onsite

Discovered 1 weeks ago

Full-stack web developmentEnterprise application supportPHPTypeScriptSQLMySQL

Free

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Key skills for this role

Full-stack web developmentEnterprise application supportPHP

Provide production support for Sureify SaaS products used by life insurance and annuity companies.

Serve as a technical expert in Sureify products and technologies while troubleshooting production issues and communicating with customers.

The role covers US business hours from 10 PM IST to 7 AM IST.

Sureify develops digital solutions that help life insurance carriers engage with, sell to, and service their customers.

The company emphasizes innovation, collaboration, continuous learning, and customer value.

Develop and maintain deep expertise in Sureify SaaS products.
Troubleshoot and resolve incoming support cases, including root-cause analysis, workarounds, and solutions.
Troubleshoot technical issues using PHP, MySQL, PostgreSQL, and TypeScript.
Create knowledge articles, runbooks, and troubleshooting guides.
Investigate production issues and support tickets within defined SLAs.
Analyze application logs, database records, and system behavior to identify root causes.
Document investigation findings, root causes, resolutions, and follow-up actions.

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