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Front Office Supervisor - Six Senses Fort Barwara

IHG Career
Jaipur, IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 3 weeks ago
POSPMSCRM
Free

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Duties and Responsibilities

  • As Front Office Supervisor, I will assume full responsibility for the efficient operation in the following:
  • Review arrivals and departures to plan for the next day’s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.
  • Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
  • Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
  • Implement and maintain guest recognition program.
  • Assist in scheduling, training and providing feedback to Front Office Receptionist.
  • Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
  • Ensure all equipment of the department is kept clean and in good working condition.
  • Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
  • Strictly adhere to LQA standards and guest comments.

Qualifications

  • To execute the position of Front Office Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
  • High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
  • Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
  • Fluent in English.
  • The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six Senses Fort Barwara. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

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