Front Office Supervisor - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

Role Overview

Responsibilities

• Supervise Front Office operations and support the guest journey from arrival to departure.
• Lead colleagues in delivering professional, personalized, and attentive service.
• Respond to guest requests, feedback, and concerns, including complaint handling and service recovery.
• Coach colleagues, coordinate with other hotel departments, and maintain effective shift handovers.
• Follow Front Office procedures, brand standards, safety requirements, hotel policies, and emergency procedures.
• Support room upselling and other opportunities to improve guest experience and hotel performance.

Requirements

• Previous Front Office or Guest Services experience is required.
• Previous supervisory or team-leading experience is required.
• Strong communication, guest service, problem-solving, organizational, and decision-making skills are required.
• Knowledge of Front Office systems and Microsoft Office is required.
• A degree or diploma in Hotel Management, Hotel Administration, or a related field is advantageous.
• Fluent English is required, while additional languages are advantageous.
• Luxury hotel or resort experience is preferred.

What the Employer Offers

• Competitive salary and a full uniform are offered.
• Employees receive room discounts and access to training opportunities.
• The employer promotes inclusive teams, employee wellbeing, and a collaborative work environment.