Front Office Supervisor | Full Time | InterContinental Melbourne The Rialto

As a Front Office Supervisor, you'll be responsible for the operational efficiency of all Front Office areas during your shift and the delivery of exceptional guest experiences.

Conduct shift briefings to ensure hotel activities, arrivals, departures, VIP guests, and operational requirements are communicated effectively

Supervise Front Office operations during assigned shifts to ensure smooth and efficient service delivery

Deliver exceptional guest service and ensure guest satisfaction remains the highest priority at all times

Ensure IHG One Rewards members, return guests, and VIPs are recognised and provided with personalised service

Support the training, coaching, and development of Front Office colleagues to maintain high service standards

Handle guest requests, concerns, and complaints professionally, resolving issues promptly and effectively

Support cash handling, banking, cashiering, and financial control procedures in accordance with hotel policies

Manage irregular payment situations and ensure compliance with hotel credit and payment procedures

Guide team members on cash security procedures and financial processes

Assist with debtor control and account administration as required

Maintain accurate guest records and profiles to support personalised service delivery

Ensure information relating to hotel facilities, services, and local events is current and readily available

Coordinate and supervise group arrivals, departures, and room allocations

Compile occupancy statistics and prepare operational reports as required

Monitor Front Office systems and procedures to ensure efficiency and compliance with brand standards

Establish and maintain effective working relationships with colleagues and departments across the hotel

Support the Front Office leadership team with departmental projects and continuous improvement initiatives

Complete ad-hoc duties as required to support the successful operation of the hotel