Front Office Supervisor

Qasr Al Sarab Desert Resort by Anantara

Abu Dhabi, UAE

Full Time

Mid

Onsite

5 days ago

Guest ServiceFront Desk OperationsOpera CloudTeam LeadershipTime ManagementCommunication

Free

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Key skills for this role

Guest ServiceFront Desk OperationsOpera Cloud

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales.

To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
To develop a close and harmonious working relationship with all hotel departments.
Conduct daily shift briefings/meeting’s and pass on all information to team members.
Coordinate reception work during the shift in an effective manner
To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences
To be available to work in all shifts including night shift
To carefully and safely drive the hotel buggy at all times

Proven experience in a supervisory role within an office environment, demonstrating strong leadership and team management capabilities
Previous experience in Opera Cloud will be preferred
Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations
Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high pressure situations
Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties
Impeccable professional presentation, reflecting the high standards of the organisation.
Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.