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Front Office Roles

Salayel Hospitality
Abu Dhabi, UAE
Full Time
Entry
Onsite
2 weeks ago
Customer ServiceCommunicationOpera PMSGuest RelationsProblem Solving
Free

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Customer ServiceCommunicationOpera PMS
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Job Post – Concierge

  • We are currently looking for a professional and customer focused Concierge to join our Front Office team in Abu Dhabi.

Key Responsibilities (Concierge)

  • Welcome guests in a warm and professional manner.
  • Assist guests with enquiries, directions and local information.
  • Arrange transportation, restaurant bookings and other guest requests.
  • Coordinate with other departments to ensure excellent guest service.
  • Handle guest concerns promptly and professionally.

Requirements (Concierge)

  • Previous experience as a Concierge, Guest Services Agent or similar Front Office role.
  • Excellent communication and interpersonal skills.
  • Good knowledge of Abu Dhabi/UAE is an advantage.
  • Professional appearance and customer focused attitude.
  • Must currently be based in the UAE.

Job Post – Front Office Supervisor

  • We are looking for an experienced Front Office Supervisor to lead our Front Office team and ensure an exceptional guest experience.

Key Responsibilities (Supervisor)

  • Supervise the daily Front Office operation.
  • Support and coach Front Office team members.
  • Ensure smooth check in and check out procedures.
  • Handle guest complaints and resolve issues professionally.
  • Monitor service standards and ensure company procedures are followed.
  • Prepare reports and assist the Front Office Manager when required.

Requirements (Supervisor)

  • Minimum 2 3 years' experience in a Front Office or Reception role, including supervisory experience.
  • Strong leadership and communication skills.
  • Excellent customer service skills.
  • Knowledge of Opera or similar PMS is an advantage.
  • Must currently be based in the UAE.

How To Apply

  • Complete the online form by clicking the 'Apply here' button.
  • Upload your CV.

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