icims
Front Office Manager - Taskforce
management-davidsonhospitality
Spokane, USA
Temporary
Onsite
Discovered 3 weeks ago
Front office operationsCustomer serviceHotel operationsStaff trainingRecruiting and selectionCoaching
Free
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Front office operationsCustomer serviceHotel operations
Role Overview
The Front Office Manager leads customer service and front-office operations for a hotel taskforce assignment.
The role is responsible for staff capability, departmental financial performance, and workforce management.
Key Skills for This Role
Front office operationsCustomer serviceHotel operationsStaff trainingRecruiting and selectionCoaching
Full Job Posting
Role Overview
The Front Office Manager leads customer service and front-office operations for a hotel taskforce assignment.
The role is responsible for staff capability, departmental financial performance, and workforce management.
Responsibilities
- Respond promptly to guest needs and uphold customer service standards.
- Train front-office staff, including new hires, to meet hotel standards.
- Empower staff to deliver exceptional service and achieve departmental profit and margin goals.
- Prepare the annual departmental budget based on the hotel's operations plan.
- Manage recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs.
- Maintain a skilled and motivated workforce.
Requirements
- Demonstrated commitment to customer service and prompt response to guest needs.
- Ability to train front-office staff and manage workforce development.
- Ability to manage human resources functions and departmental budgeting.
Workplace
- The role supports front-office operations in a hotel environment.
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