Front Office Manager
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Key skills for this role
About the Role
FOM directs and works with FO employees to carry out procedures ensuring an efficient check in and check out process; and ensures guest and employee satisfaction to maximizes th.
Key Skills for This Role
Responsibilities
- Direct and work with FO employees to carry out procedures ensuring efficient check in and check out process
- Ensure guest and employee satisfaction to maximize service standards and financial performance
- Manage day to day operations, ensuring quality, standards and meeting customer expectations
- Develop specific goals and plans to prioritize, organize, and accomplish assigned budget and guest experience score
- Handle complaints, settling disputes, and resolving guest issues and staff conflicts
- Supervise staffing levels to ensure guest service, operational needs and financial objectives are met
- Understand impact of department's operations on overall property financial goals and manage to achieve or exceed goals
- Encourage and build mutual trust, respect, and cooperation among team members
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and coaching
- Train staff and monitor adherence to all credit policies and procedures to reduce bad debts and rebates
- Solicit employee feedback, utilize open door policy and review employee satisfaction results
- Assist in interviewing and hiring employee team members with appropriate skills
Requirements
- Direct and work with front office employees to carry out procedures for efficient check in and check out
- Ensure guest and employee satisfaction to maximize service standards and financial performance
- Manage day to day operations, ensuring quality and standards
- Develop specific goals and plans to prioritize, organize, and accomplish assigned budget and guest experience score
- Handle complaints, settle disputes, and resolve guest issues and staff conflicts
- Supervise staffing levels to meet guest service, operational needs, and financial objectives
Full Job Posting
Job Summary
- FOM directs and works with FO employees to carry out procedures ensuring an efficient check in and check out process.
- Ensures guest and employee satisfaction to maximize the service standards and financial performance of the department.
- Manages day to day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish assigned budget and guest experience score.
- Handles complaints, settling disputes, and resolving guest issues and staff conflicts.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
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