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Front Office Manager
Abar Hotel Apartment
Dubai, UAE
Full Time
Manager
Onsite
3 days ago
Front Office OperationsCustomer ServiceCommunicationTeam LeadershipSchedulingTraining
Free
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Front Office OperationsCustomer ServiceCommunication
About the Role
Abar Hotel Apartment seeks a Front Office Manager to oversee daily front office operations, including reception, guest check-in/out, reservations, and lobby management. The role requires strong customer service, communication, and leadership skills.
Key Skills for This Role
Front Office OperationsCustomer ServiceCommunicationTeam LeadershipSchedulingTraining
Responsibilities
- Oversee daily operations of the front office, including reception, guest check in and check out, reservations, and lobby management
- Ensure high standards of customer service and address guest inquiries and concerns
- Supervise front office staff, schedule shifts, train team members, and monitor performance
- Coordinate with housekeeping and other departments
- Manage front office administration and maintain accurate records and reports
Requirements
- Strong Front Office and Office Administration skills, including reception management and coordination of daily operations
- Customer Service and Customer Satisfaction skills, with a focus on handling guest requests and resolving issues
- Effective Communication skills, both verbal and written
- Experience in hotel or hospitality front office management, preferably in a luxury or apartment style property
- Ability to lead and motivate a diverse team, manage schedules, and maintain a professional appearance
- Strong organizational skills, attention to detail, and proficiency with hotel management systems and basic office software
- Fluency in English is required; additional language skills are an advantage
Full Job Posting
Role Description
- The Front Office Manager role is a full time, on site position based in Dubai. This role oversees the daily operations of the front office, including reception, guest check in and check out, reservations, and lobby management. The Front Office Manager ensures high standards of customer service, addr
Qualifications
- Candidates should possess strong Front Office and Office Administration skills, including reception management and coordination of daily operations.
- Candidates should possess Customer Service and Customer Satisfaction skills, with a focus on handling guest requests, resolving issues, and maintaining service standards.
- Candidates should possess effective Communication skills, both verbal and written, to interact with guests, team members, and other departments.
- Experience in hotel or hospitality front office management, preferably in a luxury or apartment style property, is beneficial.
- Ability to lead and motivate a diverse team, manage schedules, and maintain a professional appearance and demeanor.
- Strong organizational skills, attention to detail, and proficiency with hotel management systems and basic office software.
- Fluency in English is required; additional language skills are an advantage.
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