indeed
Front Office Manager
Abar hotel apartment
Dubai, UAE
Full Time
Manager
Onsite
3 days ago
Customer ServiceTeam LeadershipReservation SystemsComplaint ResolutionRevenue Management
Free
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Customer ServiceTeam LeadershipReservation Systems
About the Role
Abar hotel apartment seeks a Front Office Manager to oversee daily front office operations and guest services. The role includes leading staff, handling guest complaints, and coordinating with other departments to maintain high hospitality standards.
Key Skills for This Role
Customer ServiceTeam LeadershipReservation SystemsComplaint ResolutionRevenue Management
Responsibilities
- Oversee daily front office operations and guest services
- Ensure smooth check in, check out, and reservation processes
- Lead, train, and supervise front office staff
- Handle guest complaints and ensure prompt resolution
- Maintain high standards of customer service and hospitality
- Monitor room availability, occupancy, and revenue opportunities
- Coordinate with Housekeeping, Maintenance, and other departments
- Prepare duty rosters, monitor attendance, and manage team performance
- Ensure compliance with company policies and hotel procedures
- Prepare daily operational reports and support management objectives
Requirements
- Experience in front office management or hospitality
- Leadership and supervisory skills
- Customer service orientation
Full Job Posting
Key Responsibilities
- Oversee daily front office operations and guest services.
- Ensure smooth check in, check out, and reservation processes.
- Lead, train, and supervise front office staff.
- Handle guest complaints and ensure prompt resolution.
- Maintain high standards of customer service and hospitality.
- Monitor room availability, occupancy, and revenue opportunities.
- Coordinate with Housekeeping, Maintenance, and other departments.
- Prepare duty rosters, monitor attendance, and manage team performance.
- Ensure compliance with company policies and hotel procedures.
- Prepare daily operational reports and support management objectives.
Pay
- AED 26.43 AED 5,000.00 per month
Work Location
- In person
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