Front Office Manager
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Key skills for this role
About the Role
Assist in managing front office operations, ensuring guest satisfaction, supervising staff, and achieving financial goals in a hospitality environment.
Key Skills for This Role
Responsibilities
- Manage day to day front office operations ensuring quality and customer satisfaction
- Supervise staffing levels to meet guest service, operational, and financial objectives
- Handle guest complaints, settle disputes, and resolve grievances
- Train staff and monitor adherence to credit policies and procedures
- Support employee development through coaching and mentoring
Requirements
- Experience in front office operations and supervising staff
- Strong interpersonal and communication skills
- Ability to handle guest complaints and resolve conflicts
Full Job Posting
Job Summary
- Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
- Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
- Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Core Work Activities
- Manages day to day operations, ensuring quality, standards and meeting customer expectations.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Handles complaints, settling disputes, and resolving grievances and conflicts.
- Supervises staffing levels to ensure guest service, operational needs and financial objectives are met.
- Ensures regular ongoing communication with employees to create awareness of business objectives.
- Understands the impact of department operations on overall property financial goals.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Supervises and manages employees; performs duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees.
- Provides services that are above and beyond for customer satisfaction and retention.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
Additional Responsibilities
- Provides information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates executives, peers, and subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary; runs Front Desk shifts whenever necessary.
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