Front Office Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Marriott International is seeking a Front Office Manager to assist in administering front office functions and supervising staff at Le Méridien Dubai. The role involves managing guest services, handling complaints, and ensuring efficient check-in/check-out processes.
Key Skills for This Role
Responsibilities
- Manage day to day operations, ensuring quality, standards and meeting customer expectations.
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- Handle complaints, settle disputes, and resolve grievances and conflicts.
- Supervise staffing levels to ensure guest service, operational needs and financial objectives are met.
- Ensure regular ongoing communication with employees to create awareness of business objectives.
- Understand the impact of department’s operations on overall property financial goals and manage to achieve or exceed goals.
- Utilize interpersonal and communication skills to lead, influence, and encourage others.
- Supervise and manage employees, and perform duties in employees' absence.
- Provide services that are above and beyond for customer satisfaction and retention.
- Respond to and handle guest problems and complaints.
- Empower employees to provide excellent customer service.
- Interact with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Requirements
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Full Job Posting
JOB SUMMARY
- Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
- Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
- Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
- Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
- Manage day to day operations, ensuring quality, standards and meeting customer expectations.
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- Handle complaints, settle disputes, and resolve grievances and conflicts.
- Supervise staffing levels to ensure guest service, operational needs and financial objectives are met.
- Ensure regular ongoing communication with employees to create awareness of business objectives.
- Understand the impact of department’s operations on overall property financial goals and manage to achieve or exceed goals.
- Utilize interpersonal and communication skills to lead, influence, and encourage others.
- Supervise and manage employees, and perform duties in employees' absence.
- Provide services that are above and beyond for customer satisfaction and retention.
- Respond to and handle guest problems and complaints.
- Empower employees to provide excellent customer service.
- Interact with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Marriott International
Guest Experience Expert
Mecca, KSA
Marriott International is seeking a Guest Experience Expert to deliver memorable guest experiences at JW Marriott in Mecca. The role involves processing operational needs, addressing guest requests, and sharing local hig
Guest Experience Expert-(Saudi National)
Mecca, KSA
Marriott International seeks a Guest Experience Expert to deliver memorable guest experiences at JW Marriott in Makkah. Responsibilities include check-in/out, addressing guest requests, and sharing local highlights. This
Hotel Cleanliness Supervisor - Marriott Al Forsan
Abu Dhabi, UAE
Marriott International is seeking a Hotel Cleanliness Supervisor for the JW Marriott at Al Forsan International Sports Resort in Abu Dhabi. You will inspect guest rooms and public areas, supervise housekeeping staff, and
Host/Hostess
Riyadh, KSA
Marriott International is seeking a Host/Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior exper
Host/Hostess
Riyadh, KSA
Marriott International is seeking a Host/Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior exper
Hostess
Riyadh, KSA
Marriott International is seeking a Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior experience
Engineering Admin Assistant
Dubai, UAE
Marriott International seeks an Engineering Admin Assistant to serve as a point of contact for clients, handle administrative tasks, and support engineering operations at JW Marriott in Dubai. The role requires strong co
Hotel Cleanliness Expert
Dubai, UAE
Additional Information Job Number 26085924 Job Category Housekeeping & Laundry Location Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP Schedule Full Time Located Remote
Guest Experience Expert
Mecca, KSA
Guest Experience Expert-(Saudi National)
Mecca, KSA
Hotel Cleanliness Supervisor - Marriott Al Forsan
Abu Dhabi, UAE
Host/Hostess
Riyadh, KSA
Host/Hostess
Riyadh, KSA
Hostess
Riyadh, KSA
Engineering Admin Assistant
Dubai, UAE
Hotel Cleanliness Expert
Dubai, UAE